When Jenna came to me she was very frustrated. She had hired a Web designer to build a site for her non-profit organization, paid “a fortune” and had nothing to show for it after 3 months. All she has was a landing page with three photos and a “Coming Soon” message. She wanted to hire me to design a Web site for her but I had a suspicion the problem was deeper than a Web site.

I asked her if she would let me talk to the designer and see if I could facilitate getting what she had paid for. I called the designer and he exploded at me telling me how angry and frustrated he was with the client. He just wanted to get the job done and never see her again. He said the client made constant changes and didn’t trust his judgement, that she had changed the design so many times he couldn’t get a final OK to create the site. In fact, he was refunding her money back to her.

The problem was metaphysical and physical.

Underlying the problem of not getting her Web site done seemed to be control issues. But Jenna had control issues for a reason. She had a difficult childhood and anytime she paid for a service she could not control, her childhood fears of not getting her needs met triggered her so badly they actually prevented her from getting them met.

The solution was two-fold, metaphysical and physical.

Metaphysically, to treat the childhood issues that were hidden below the surface, I suggested she read about Dialectical Behavioral Therapy to learn how to understand, accept and control her emotions. DBT also teaches interpersonal skills to specifically help people get their needs met. I encouraged her to develop strategies to do things in a way that she could remain in control.

The physical solution was to set up a self-manged, FREE hosted content management system for her Web site using dynamic technology at WordPress.com that Jenna could be in complete control of and that would allow her to make changes and have them take effect immediately. It took just two hours to set up the site and change her from frustrated to satisfied. Within days she was happily filling the pages with content. No designers to deal with and no monthly hosting fees.

Jenna with her teacher on Wudang Mountain in China. Student by day, webmaster by night!

She went off to China for 6 months taking her laptop and working on her Web site wherever she was. Once when was in control of her Web site, she could really focus on building valuable content instead of fighting with her designer every time she changed something and paying high fees for those changes.

“From the start, our working together has been a creative and empowering collaboration.  Of importance to Kit is making sure I understand the process.  In many ways her initial working with me was a training, so I have now have control over my site, which is important to me.  Kit’s talent and expertise in the web world in combination with her intuitive and listening abilities has made for a website that meets my needs and budget. ”

Learn more about my Web-Site-In-A-Day Program can put you in control.